Shipping Instructions – Fast & Secure Repair Process
Step 1: Payment & Return Shipping
Please complete your payment online before shipping. This generates your order number so we can track your boards immediately upon arrival.
- Domestic (USA & Military): Return shipping is FREE/Included.
- International (Canada & Global): Return shipping is calculated at checkout.
Step 2: Shipping Address
ATTN: SUBWOOFERSAVIORS LLC
2648 E. WORKMAN AVE STE 3001-280
WEST COVINA, CA 91791
(No Signature Confirmation Needed – We use a secure lock-box.)
⚠️ IMPORTANT: Please make sure to include “STE 3001-280” in the address label so your package is routed correctly.
Shipping Carrier: Use any carrier you want (USPS, UPS, FedEx, etc.). We recommend USPS since it’s often the best price for small packages, but it’s optional—choose whatever is cheapest/best for you.
International Shipping (Canada & Global) – IMPORTANT
To avoid customs fees, delays, or charges on return shipment, you MUST declare your package correctly:
- Declare as: “Defective electronic board for repair and return”
- Value: $0 – $10 (No commercial value)
- Mark as: “Temporary export for repair”
DO NOT:
- Declare full product value
- Mark as merchandise or sale
⚠️ WARNING: If declared incorrectly, customs may charge import duties/taxes when the item is returned. Any fees due to incorrect declaration are the responsibility of the customer.
LG Subwoofer Shipping Instructions
1. What to Ship
- Please send both boards for all repairs to avoid delays in testing and diagnosis.
- This includes the main green board and the small Bluetooth / wireless board attached to the main board by the ribbon cable.
- Even for no power issues, please ship both boards just to be safe.
Important: Please always include both boards — the main board and the small Bluetooth / wireless board connected by the ribbon cable — so we can fully test and repair your unit without delays.
2. Removal & Ribbon Cable Warning
⚠️ CRITICAL WARNING:
- DO NOT use pliers on the ribbon cable.
- Hold the blue tab and pull side-to-side gently with your fingers.
- The white connector stays on the board. If you rip the white connector off, the board may be unfixable.
- Please include the small Bluetooth / wireless board along with the main board when shipping your repair.
3. Recommended Packaging
The "Box-in-Bag" Method (Best Value & Safety):
- Place both boards in a small flat rate box (approx. 9x6x2").
- Wrap the boards carefully so the small Bluetooth / wireless board and ribbon cable are protected during shipping.
- Place that box inside a USPS Priority Mail Padded Flat Rate Envelope.
Questions? Email us: [email protected]